The product must be returned in its original condition (not damaged, melted or previously lit) and packaging. The customer pays for return shipping. If you received an incorrect item, Ky's Kandles covers return shipping costs.
All body collection items (perfumes, body washes, and body butters) are FINAL SALE to ensure quality.
Refunds: Are given if candle is defective and if a candle has been returned in its original condition.
If you are having difficulties with your candle and have followed all of the proper candle care tips, please email email@example.com a brief description of the issues and pictures.
Exchanges: Not feeling the fragrance you purchased? No worries, return your candle and request a new fragrance to firstname.lastname@example.org. Customer pays return shipping.
If you are in the RDU area, avoid paying for return/exchange shipping and simply email email@example.com and return return/exchange